Shipping policy
Last updated: September 12, 2026
Our Shop provides international shipping to supported destinations in the United States, United Kingdom, Australia, and Canada.
Estimated Delivery
Our standard estimated delivery timeframe is:
8–10 business days
Business days exclude weekends and public holidays. Delivery estimates may be affected by customs processing, destination requirements, severe weather, carrier disruptions, remote locations, or events outside our reasonable control.
Order Confirmation
After placing an order, you will receive a confirmation at the email address entered during checkout.
Customers are responsible for confirming that their name, email address, telephone number, delivery address, and product selection are accurate.
If you notice an error, contact support@ourshop.com immediately. Changes cannot be guaranteed after fulfillment begins.
Tracking
Tracking information will be emailed when it becomes available. Carrier tracking may require additional time to update after the shipment is collected.
International Duties and Taxes
International shipments may be subject to import duties, taxes, customs inspections, brokerage charges, or destination fees.
Unless expressly included during checkout, the customer is responsible for all applicable destination-country duties, taxes, and customs fees.
Our Shop does not control or determine these charges.
Delivery Delays
If an order experiences a significant delay, Our Shop will assist with available tracking information and carrier inquiries.
Where required by applicable law, customers will be offered appropriate options if Our Shop cannot fulfill the order within the communicated delivery period.
Incorrect Addresses
The customer is responsible for providing an accurate and complete delivery address.
If an order is returned, delayed, or lost because the customer supplied incorrect or incomplete information, additional delivery or replacement charges may apply.
Lost Packages
If tracking does not update for an unusual period or the order has not arrived after the estimated delivery window, contact support@ourshop.com.
Our Shop may ask you to confirm the delivery address, check with household members or neighbors, contact the local carrier, or provide information necessary for an investigation.
Damaged Deliveries
If a shipment arrives damaged:
- Photograph the unopened exterior packaging;
- Retain all packaging materials;
- Photograph the product and affected components; and
- Contact support@ourshop.com promptly.
Split Shipments
Products, accessories, or components from the same order may arrive separately. Individual tracking details may be provided for each shipment.
Contact
Our Shop Maryland, United States support@ourshop.com