Privacy policy
Last updated: September 12, 2026
This Privacy Policy explains how Our Shop collects, uses, discloses, and protects personal information when you visit ourshop.com, communicate with us, or purchase our products.
Information We Collect
Depending on how you use our store, we may collect:
- Name, billing address, shipping address, email address, and telephone number;
- Order, payment, transaction, return, and warranty information;
- Customer-support communications;
- Device, browser, IP address, and store-interaction information;
- Cookie and analytics data; and
- Marketing preferences.
Payment details are processed through authorized payment providers. Our Shop does not directly retain complete payment-card information where payment processing is performed by those providers.
How We Use Information
We may use personal information to:
- Process and deliver orders;
- Provide customer service;
- Administer returns, refunds, and warranty claims;
- Prevent fraud and protect store security;
- Improve our website, products, and services;
- Send marketing communications when permitted;
- Comply with legal, regulatory, accounting, and tax obligations; and
- Enforce our terms and policies.
How We Share Information
Information may be shared with service providers that support:
- Ecommerce hosting;
- Payment processing;
- Warehousing and fulfillment;
- Shipping and delivery;
- Analytics and advertising;
- Customer communications;
- Fraud prevention; and
- Professional or legal compliance.
We may also disclose information when required by law, in connection with a business transaction, or when reasonably necessary to protect Our Shop, our customers, or others.
Our Shop does not sell personal information for money. Certain advertising or analytics activities may be treated as "sharing," "selling," or targeted advertising under some privacy laws. Eligible customers may exercise applicable opt-out rights.
Cookies
We use cookies and similar technologies to operate the store, remember preferences, understand store usage, protect transactions, and support advertising where permitted.
You may control certain cookies through your browser or the privacy controls displayed on our website. Disabling essential cookies may affect store functionality.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, meet warranty obligations, and comply with applicable law.
Data Security
We use reasonable administrative, technical, and organizational safeguards. However, no electronic transmission or storage system can be guaranteed completely secure.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to personal information;
- Request correction or deletion;
- Object to or restrict certain processing;
- Withdraw consent;
- Opt out of certain advertising or data-sharing activities; and
- Submit a privacy complaint.
To exercise an applicable right, email support@ourshop.com. We may need to verify your identity before completing the request.
International Processing
Your information may be processed outside your country. Where required, appropriate safeguards will be used for international transfers.
Children's Privacy
Our store is not intended for children, and we do not knowingly collect personal information directly from children without legally valid authorization.
Policy Updates
We may update this policy to reflect operational, legal, or regulatory changes. The revised version will be posted with an updated effective date.
Contact
Our Shop Maryland, United States support@ourshop.com